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General Questions

If you don’t see your question here, reach out to support and we’ll point you to the right doc.
Specode uniquely combines:
  • Speed of no-code with full code ownership
  • Healthcare focus with built-in HIPAA compliance
  • AI-powered development for rapid iteration
  • Custom code flexibility without vendor lock-in
You get the best of both worlds: rapid development and complete control.
You own 100% of the code.Our platform generates custom code that you can:
  • Export at any time
  • Modify independently
  • Deploy anywhere
  • Maintain full control over
No vendor lock-in, complete ownership.
Free: Community supportIntermediate: Community supportPro: Priority supportCustom: Dedicated team support
Intermediate is $250/month and includes:
  • 300 credits/month
  • 3 draft projects
  • AI-powered app builder
  • HIPAA-compliant foundation
  • Preview & iterate
  • API integrations
  • Community support
Intermediate is ideal for teams still iterating on their app before going to production. When you’re ready to publish, upgrade to Pro.
Pro is $500/month and includes:
  • 800 credits/month
  • Unlimited draft projects
  • 1 published project
  • Production deployment support
  • Hosting setup included
  • Production hosting included (We may introduce usage-based backend billing in the future.)
  • Priority support
  • Custom domain support
  • Consultation with a senior product manager
Compliance-ready production deployment
  • Backend hosting BAA included for production deployments — no separate hosting account or BAA negotiation required.
  • Optional in-house penetration test: $3,000 (available upon request).
What’s not included
  • Third-party services your app integrates with (telehealth video, messaging, eRx, analytics, etc.) may have their own fees and agreements, including BAAs where applicable.
If you’ve exported the code and aren’t using Specode, there are no platform fees—you manage the code yourself. If you’re on a paid Specode tier (Pro or Custom), there’s a monthly subscription (see pricing) that gives you more credits, multi-project support, and additional features.
Yes — pay-as-you-go credits are available on all plans. Credits don’t roll over into the next billing cycle.Credit top-ups:
  • 50 credits — $20
  • 300 credits — $100
  • 800 credits — $260
No. $500 is the monthly Pro subscription, and it includes 800 credits per month plus production deployment support.
Yes. Pro is monthly and cancellable.If you cancel, your production app goes offline. Before cancelling, you can export your code if you plan to self-host elsewhere.
  1. Click your project name (from an active project) or profile icon (from the main dashboard)
  2. Select Settings
  3. Click Change Plan
  4. Choose your new plan and complete payment
Your account, projects, and all your work transfer automatically - nothing is lost when you upgrade.

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Technical Questions

Yes, extensive integration capabilities:
  • EHR/EMR systems (Epic, Cerner, etc.)
  • Laboratory information systems
  • Pharmacy networks
  • Insurance verification systems
  • Third-party APIs
  • Custom integrations via webhooks
We provide robust APIs and documentation for seamless connectivity.
1. Tell the AI what integration you wantExample: “I want to add Twilio SMS notifications when appointments are booked.”2. Ask the AI what credentials you needExample: “What API keys do I need to add in Project Settings for Twilio to work?”The AI will tell you exactly which keys to get (e.g., Account SID, Auth Token).3. Get your API keys from the external serviceSign up or log into the service (Twilio, Stripe, etc.) and copy your credentials.4. Add the keys to Project SettingsGo to Project Settings → Integrations, scroll to the bottom, and add your key/value pairs.5. Tell the AI you added the keysExample: “I added my Twilio credentials. Here are the values: [paste keys]. Can you verify the integration works?”The AI will execute or test the integration with your credentials.
HIPAA compliance is built into every layer:Platform-Level Security:
  • End-to-end encryption
  • Secure authentication infrastructure
  • Protected data storage (Convex)
  • Regular security updates
Features You Build:
  • Role-based access controls
  • Audit logging
  • Custom data retention policies
Our AI helps you implement these compliance features using healthcare best practices. The backend infrastructure (Convex) provides the secure foundation; you build the application-specific safeguards on top.
No. For production deployments on the Pro plan, the backend hosting BAA is included, so you don’t need a separate hosting account or separate BAA negotiation.
In most cases, no. The typical requirement is a BAA at the hosting layer for production deployments. If your setup requires a direct BAA with Specode, contact us to discuss options.
No. After deployment, Specode does not store or access your patient data.
Yes. We offer an optional in-house penetration test for $3,000. Teams typically request this when they need a pen test report for procurement, security review, or enterprise onboarding.
Specode is not SOC2 certified at this time.However, our backend infrastructure (Convex) maintains SOC2 Type II attestations, which means your production data is stored on infrastructure that has passed rigorous third-party security audits.For teams that require a SOC2 report for procurement or compliance review, we recommend noting Convex’s attestation status alongside the other compliance measures we support (BAA included for Pro deployments, optional penetration testing, HIPAA-ready architecture).Contact us if you have specific compliance requirements to discuss.
Absolutely. The code is yours to modify:
  • Full access to source code
  • Well-documented, clean code structure
  • Built with Next.js framework
  • No proprietary dependencies
  • Continue development with any team
Modern, production-ready stack:
  • React - Front-end React framework
  • Shadcn - Component library
  • Tailwind CSS - Styling framework
  • Convex - Database and authentication
Yes. You can build applications with multilingual user interfaces. You can adapt copy, labels, and flows for different languages so patients and providers can use the product in their preferred language.
Yes, in most cases. You can integrate third-party voice/AI agent providers to enable things like voice-driven intake, phone-based follow-up, or automated check-ins. The exact setup depends on the capabilities and compliance posture of the provider you choose — Specode can connect to external services, but those services need to support the workflows you want.
Specode’s in-app preview runs on web containers, which require a Chromium-based browser:
  • Supported: Chrome, Edge, Brave, Arc, Opera
  • Not supported: DuckDuckGo browser, some older browsers
  • Partial support: Safari (may have issues with preview)
If the preview isn’t loading or shuts down unexpectedly, try switching to Chrome or Edge.
If your app preview looks wrong after changes or a fix from our team, try clearing your browser cache:
  1. Hard refresh: Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac)
  2. Clear cache: Go to your browser settings and clear cached images and files
  3. Reload the project: Close the tab and reopen your project from the dashboard
Stale cached assets can sometimes show an older version of your app even after issues have been resolved.

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Platform

Timeline depends on complexity:
  • Basic telehealth app: 1-2 weeks
  • Custom patient portal: 2-4 weeks
  • Full healthcare platform: 4-8 weeks
Compare to traditional development: 6-12 months minimum.
Yes—available on the Custom plan (from $5,000/month). We can handle product design, UX flows, and brand implementation on top of Specode’s theming and component library.
There’s no native mobile app output today. The web app is fully responsive and works on phones and tablets. If you later need native apps, you can plan that separately while reusing the same backend/services.
For the Custom plan (when our team proactively builds with you):
  • Billing: monthly, starting at $5,000/month.
  • Collaboration: primarily async (email) plus weekly standups.
  • Workflow: scope goals → iterative builds in Specode → reviews & refinements → ready for go-live steps (security/BAAs).
Have more questions? Contact our team or explore our Quick Start Tutorial to see Specode in action.